Subject offers help on coursework in two main ways: Spark, our new 24/7hr assistant and live chat tutoring. Depending on your school's policy, these features may be limited. Homework help is not available on Quizzes, Midterms, and Finals.
Spark is best for answering point-blank questions like "What is x" or clarifying instructions on assignments "Does that mean I need to x."
Live Chat Tutoring is best for walking through more complex assignments like labs.
Guide to Using Spark Homework Helper
1. Accessing Spark Homework Helper
Enter any course as a learner
Look for the Spark Pencil icon on Assignments and CFUs indicating help is available.
2. Initiating Help Request
Click on the Spark icon when needing assistance with an assignment.
Choose between "Homework help" or "I need help with something else."
“I need help with something else” guides you to Intercom/Live Chat
3. Homework Help Options
Select "Homework help" to engage with Spark for assistance.
Note that currently, only questions without images in the question or answer choices are supported.
4. Interacting with Spark
Engage with Spark by asking for help with specific questions.
Spark will guide you through the question gently and sympathetically.
Please note that all conversations had with Spark are recorded, and accessible by teachers to view.
5. Continued Assistance
You can ask for help with multiple questions in the same session.
Follow the steps below to access HW Helper:
In order to access the live chat, go to the
Step-by-Step Walkthrough
1) Chat Icon
Click the chat icon at the bottom right of your screen. You'll be able to access this chat from any Subject page.
2) Chat Pop-Up
Clicking on the chat icon will open a pop-up. Getting to HW Helper is easy; first, select that you are a student, then select "I want to chat to a tutor".
3) Complete Form
Lastly, fill out a few questions to help our tutors understand where you're stuck. You'll need to fill out the Course Name, Student Name, and Email.
4) Send
That's it! As soon as you click Send, we'll work to connect you with a tutor. You should receive help over live chat and email shortly!
Didn't answer your question?
Get in touch with us at [email protected]. You can also speak with a team member live using our Live Chat by clicking the messaging icon in the bottom right corner of your screen.