Integration type: Hybrid (SSO + Manual Enrollment Management)
Schools on a Hybrid integration use SSO (Clever, ClassLink, or another provider) for login only. User accounts are created automatically once they sync from your SIS — your SSO provider does not provide rostering data to Subject, it is strictly for authentication. You generally do not need to manually invite users through Subject. However, you still manage enrollments manually in Subject.
Getting an "email already in use" error? See Why does inviting or logging in a student say their email is already in use? — this usually means the student already has an account at a different school.
How New Users Get Added
New users are added through your SIS, not through Subject directly:
A district admin or IT staff adds the new user in your SIS.
The user account will sync to Subject the next time your systems sync — no manual invitation needed, but this isn't necessarily instant, so don't expect the account to appear the moment it's added in the SIS.
The user logs in via your SSO login link using their existing credentials. No separate Subject password needed. Note that SSO handles login only — being able to launch Subject through Clever/ClassLink does not by itself mean the student's account has synced or that they'll appear on your Roster.
Once the user appears in Subject, a teacher or admin must manually enroll them in the appropriate course and section.
Enrolling the New User in a Course
After the user account syncs from your SIS and appears on your Roster:
Navigate to Roster from the left-hand menu.
Find the new user in your roster.
Assign them to the appropriate course and section.
Enrollments are created in real time once you add them — it's only the initial account sync from your SIS that runs on a schedule, not the enrollment step itself.
What If the User Is Not Showing Up?
Verify the user has been added to your SIS and assigned to the correct school.
Confirm your school's SIS-to-Subject sync connection is active — if you're unsure whether this has been set up, contact your IT department or [email protected].
SIS syncs run on a schedule and may take some time. If the user was just added, wait and check again rather than assuming something is wrong.
If the user still does not appear after waiting, contact your district admin or IT department to verify their SIS setup.
If the issue persists, reach out to [email protected].
Important Notes
The Invite User button may not be available for Hybrid schools since accounts are managed through your SIS.
Passwords are managed by your district SSO system, not within Subject.
You can still manually enroll users in courses once their account has synced to Subject.
If you need to add a user urgently, contact [email protected] to discuss options.