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How can I invite a brand new user? (Hybrid Integration)

How to add a new user for schools using a Hybrid integration with Subject. User accounts sync automatically from SSO so you do not manually invite users. New users must be added to your SSO provider first.

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Written by Sage

Integration type: Hybrid (SSO + Manual Enrollment Management)

Schools on a Hybrid integration use SSO (Clever, ClassLink, or another provider) for user authentication and account creation. User accounts are created automatically once they sync from your SSO provider — this requires that your district's connection between your SIS and your SSO provider has already been set up. You generally do not need to manually invite users through Subject. However, you still manage enrollments manually in Subject.

How New Users Get Added

New users are added through your SSO provider, not through Subject directly:

  1. A district admin or IT staff adds the new user to your SSO provider (Clever, ClassLink, etc.).

  2. The user account will sync to Subject the next time your systems sync — no manual invitation needed, but this isn't necessarily instant, so don't expect the account to appear the moment it's added on the SSO side.

  3. The user logs in via your SSO login link using their existing credentials. No separate Subject password needed.

  4. Once the user appears in Subject, a teacher or admin must manually enroll them in the appropriate course and section.

Enrolling the New User in a Course

After the user account syncs from SSO and appears on your Roster:

  1. Navigate to Roster from the left-hand menu.

  2. Find the new user in your roster.

  3. Assign them to the appropriate course and section.

Enrollments are created in real time once you add them — it's only the initial account sync from your SSO provider that runs on a schedule, not the enrollment step itself.

What If the User Is Not Showing Up?

  • Verify the user has been added to your SSO provider and assigned to the correct school.

  • Confirm your school's SIS-to-SSO connection is active — if you're unsure whether this has been set up, contact your IT department or [email protected].

  • SSO syncs run on a schedule and may take some time. If the user was just added, wait and check again rather than assuming something is wrong.

  • If the user still does not appear after waiting, contact your district admin or IT department to verify SSO configuration.

  • If the issue persists, reach out to [email protected].

Important Notes

  • The Invite User button may not be available for Hybrid schools since accounts are managed through SSO.

  • Passwords are managed by your district SSO system, not within Subject.

  • You can still manually enroll users in courses once their account has synced to Subject.

  • If you need to add a user urgently, contact [email protected] to discuss options.

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