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How do I report a curriculum error/glitch?

Here's what to do if you run into a curriculum error or glitch with our platform.

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Written by Sage

To report a curriculum error or glitch, you can:

  • Use the dark blue chat icon on your Subject portal — or if you're already chatting with us live, just share the details in this conversation, or

Either way, please include:

  • The course name

  • Assignment and question number

  • A screenshot of the error

Our academic team will review your report and respond as soon as possible.

Support hours: 6am - 6pm PST, Monday - Friday. Messages sent outside these hours receive responses the next business day.

Note that curriculum fixes may take time to implement and go live, but we'll follow up when the issue is resolved!

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