Subject Support Chat
The Subject Support Chat is your direct line to quick assistance. Teachers can use the chat to get help with day-to-day questions, troubleshoot issues, or request support for their classrooms.
Availability: Our support chat is available 24/7, so you can reach out anytime. Live agents are available from 8am - 6pm PST, Monday - Thursday and 10am - 5pm on Fridays.
AI Assistance: An AI assistant will often be your first point of contact, helping with common questions and directing you to relevant resources. If your request needs more attention, our team will step in to assist.
Types of Requests: You can use chat for platform troubleshooting, student enrollment or pacing questions, curriculum or course content issues, and general platform guidance.
Whether it’s a quick “how-to” or a deeper request, the chat ensures you get timely support without leaving the platform.
How can I access the chat?
In your Educator Portal, click the Help Center icon located in the bottom-right corner of your screen.
A message window will open where you can start a conversation with our Support team.
To help us assist you quickly, you’ll be asked a couple of questions about your role (Teacher, Administrator, etc.) and your school or district.
Once we have that information, our team will jump in to help you resolve your issue!
How can my students access the chat?
Students can access the chat just like teachers, but through their Learner Portal. Simply have them click the Help Center icon in the bottom-right corner of their screen.